Question 1

What payment methods do you accept?

Accepted Answer

All major credit and debit cards, PayPal, Apple Pay, Google Pay, and Affirm.

Question 2

Is this a subscription based service?

Accepted Answer

Yes, it will automatically pull payment from your choice of payment depending on the package you purchase. Monthly, every three months, every 6 months, or every year.

Question 3

What is your refund policy?

Accepted Answer

Once payment is submitted there are no refunds. It is on you to ensure you are ready to embark on this journey with your coach.

Question 4

What if I want/need to cancel?

Accepted Answer

You are able to cancel whenever you would like, you just have to allow your coach to know so he/she can make that change to your profile.

Question 5

Do you offer military discount?

Accepted Answer

Yes, please get in contact with your coach before submitting payment to receive a discount code regarding your service.

Question 6

What happens after I submit payment?

Accepted Answer

Your chosen coach will be in touch with you day of or next business day in terms of getting you onboarded and plan build out.

Question 7

What are your business hours?

Accepted Answer

All coaches have different set hours but all coaches are reachable 24/7 through our main line of communication being WhatsApp.

Question 8

When will my check in day be?

Accepted Answer

All coaches have different check in days, but each coach will work with you and give you the day that best fits you.

Question 9

When are check ins due?

Accepted Answer

All check ins will be administered and adjusted day of.

Optimize Fat Burn

FAQs